1: Can I change my order once it has been submitted?
Our first priority is to ensure that your items ship out as quickly as possible. Therefore, once your order has been confirmed, it is immediately sent to our warehouse for processing. Due to this, we are unable to modify or cancel your order once it has been submitted.
2: Do I have to become a member to place an order?
You don't need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy and quick. Just click here to create your account.
3: Why should I become a member? What's in it for me?
Okay, check this out. If you become a member, you'll be able to store your billing address, multiple shipping addresses, join our optional mailing list and check your order status any time you'd like! Members can also chat on our rockin' community message board or enter one of our contests for a chance to win big! Wait - There's more! If you're a member, you can choose to receive exclusive emails from Hot Topic letting you know about new products, announcements and special promotions before anybody else. How cool is that? Join now!
4: What is a presale order?
Presale refers to an item that is not yet available for sale. This usually occurs with specialty items or limited items, including merchandise tied to television shows, movies or games and would be for sale the date of the commercial release of the show, game, or movie.
5: What is a back order?
Back order refers to an item that once was in stock and is coming back in stock at a future date. You will have the option to purchase an item that is listed on the website as a back order item.
6: How many units can I purchase of one style or sku?
Hot Topic reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and return applicable to Bulk Purchasers. The term “Bulk Purchaser” shall mean and include Purchasers for resale and Purchasers of greater than five (5) items of the same sku of Merchandise.
7: Can I order by telephone?
If you have a technical problem placing your order online, you may call Customer Service at 1.800.892.8674, or +1.626.603.3182 for international customers.
Please have the items and SKU numbers available when you call to place your order. You will also need to call us if you wish to place an order using four or more gift cards.
8: Is your site secure?
Yes, all private credit card information is encrypted across a secure line. You can learn about what encryption we use by clicking here or on the Verisign logo, located in your Shopping Cart.
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