How long are my Online projects stored for?
Projects that are not ordered within 6 months from the date of creation will be deleted. Files for completed orders will be stored for 1 year. If your order is more than a year old, the reorder feature will no longer be available.
My book was shipped a few days ago, why is my tracking number not being updated on the courier’s website?
Your book may have been shipped on a Friday. In this case, the courier offices are typically closed on weekends. And will only reopen on the following Monday. Please allow up to TWO business days for your tracking information to be updated.
Why is my order status “Waiting for Files”?
If your order status is ‘Waiting for Files’, this means we have received your order in our system but not your project and photos required to print the order. We would have sent email reminders at regular intervals with the details to upload. Please follow the steps below to upload your files:
1) Open the Photobook Designer Software
2) Locate your project
3) Click on the project once just to select it.
4) You will then see options at the bottom of the window, please click on “SEND FILES or COMPLETE ORDER”.
5) Read and click off on the Disclaimer.
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